Do you ever wonder why it is that sometimes you launch a project with one Project manager, and then another takes over?
The answer is simple!
At Lexcelera we like to ensure that all your translation requests, especially your most urgent, can be treated promptly. To enable this, our international offices relay jobs to each other, so that if overnight delivery is required, we can do it.
Our multilingual staff members are based in 3 different time zones: Paris, Buenos Aries and Singapore, which means there is always someone to answer your call, or email. On top of this, our online client portal enables clients to quickly launch their own translations at any time of the day. With Lexcelera’s translators situated all over the world, there is always someone available for your needs.
Our Parisian team is led by Stéphane Almin, who starts the day bright and early. At the end of the day, Lamis Mhedhbi, who closes the Paris office in the evening, ensures that Denise Bedouret, the head of our Buenos Aires office, is updated on any projects needing attention overnight. Denise, who comes online in the afternoon Paris time and works until late in the evening, then passes the relay onto Ganyue Lei in Singapore. Ganyue takes over in the small hours of the morning and the cycle renews itself as Stéphane and his team start the new day in Paris, thus ensuring 24 hour availability.
How does this benefit you, our client?
It means that anytime you put in a translation request, it will be treated rapidly, and any urgent overnight translations can be delivered in a timely manner. Also, having qualified translators based all over the world means we can always find a specialist in your sector.
The staff at Lexcelera are here to assist you to communicate globally with your existing clients, your potential clients, your stakeholders and staff at any time of the day. Please don’t hesitate to contact us for more information about how our “Follow the Sun” model helps you.