Lexcelera customer satisfaction survey

Every year, Lexcelera asks over 7500 customers to share their level of satisfaction with our:

  • Flexibilitygrowth
  • Customer service
  • Responsiveness
  • Understanding your requirements
  • Integration with your tools or processes
  • Price/quality ratio
  • Respect of deadlines
  • Price

By completing this survey, our clients help us improve our translation services and better understand their needs.

In our latest survey, conducted in December 2017 and January 2018, 97.5% of Lexcelera’s customers said they would recommend us. This figure represents Lexcelera’s Net Promoter Score, a loyalty metric first presented in a Harvard Business Review article entitled “One Number You Need to Grow”.

97.5% of our customers are so loyal that they would recommend us to others.

 

Lexcelera customer satisfaction survey results

For 32 years, Lexcelera has been helping some of the world’s top companies grow their global revenues by delivering simple and effective translation services to achieve its mission of making global easy.

We value customer feedback because they help us improve our services and meet every expectation. That’s why the entire Lexcelera team thanks each of the participants for taking the time to answer our satisfaction survey!

Thank you to all our customers for this extraordinary year that was 2017!

 

lexcelera customer satisfaction survey

 

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